Frequently Asked Questions and Answers

About the BRIGHT Run/Walk

Q. What is the BRIGHT Run/Walk?

A. The BRIGHT Run/Walk is an annual fundraising event hosted by a committee of volunteers and dedicated staff from the Juravinski Breast Disease Site Team to support Breast Cancer Research at the Juravinski Cancer Centre.

Q. What is the date of the 2017 BRIGHT Run/Walk?

A. The event takes place on Saturday, September 9, 2017 at the Dundas Valley Conservation Area located at 650 Governors Road, Dundas, Ontario.

Q. Do I have to actually Run/Walk?

A. No. If you select the 1km or 5Km walk events, you can walk, jog, bring your dog, push your baby in a stroller – it’s your choice. Participate as a team or as an individual. Set your own pace and enjoy!

Q. Can I ride my bike or inline skates?

A. No. For safety reasons, inline skates, bicycles, scooters and skateboards are not permitted at the event.

Registration

Q. How do I register for the BRIGHT Run/Walk?

A. Register as an individual or as a team online here. You have the option to register as an individual, to create a team (and serve as the Team Captain) or to Join a Team. Each team member will need to register individually. If you register as the Team Captain, you can create a team and then recruit team members by sending them an e-mail requesting that they join your team. All verified funds collected by individual team members will count towards your team goal. You will receive a confirmation of your registration by e-mail.

Q. How much is the registration fee?

A. The registration fee helps cover the associated event costs so that donations can go directly to breast cancer research. The earlier you register, the sooner you can begin raising the funds that will help create a future without breast cancer.

The registration fee is $30 for Adults and $10.00 for youth (age 16 and under). Early registration February 1 – 29 is $25 for adults

Note: Paid registration fees are non-refundable and non-receiptable.

Q. I have been a BRIGHT Run/Walk Participant for years. Why does the system say I cannot be found to renew my registration from years past?

A. There was a new system implemented in 2016. If you participated in 2016 the system should recognize you.

Q. May I fax my registration?

A. We are not able to accept faxed registrations.

If you are not able to register online, please contact Vanessa at 905-521-2100 x. 66386

Q. I can no longer participate in the BRIGHT Run/Walk, how do I cancel my online registration?

A. Contact Vanessa to cancel your registration.

Note:  Unfortunately paid registration fees are non-refundable.

Family Participation

Q. How do I register my family?

A. Each family member participating in the BRIGHT Run/Walk must register individually and pay the associated registration fees.

Q. I have young children, are their age restrictions on who can participate in the BRIGHT Run/Walk?

A. No, there are no age restrictions.  You may register your children as youth participants if they want to fundraise and participate.  Or, if they are really young, feel free to just bring them along to join in the festivities.  This is a very family friendly event.

Q. Can my family join a team?

A. Any registered participant can join a team. From your fundraising page, select the My Team tab:

Search for the team name or team captain name.  If you don’t know the team name, simply press the search button and all the team names will appear.

Q. Can my family be a team?

A. Yes, you can create a team. From your fundraising page,  select the My Team tab: Select Create a Team from the menu options on the left.  When you Create a Team you will be designated as the Team Captain.  As the Team Captain, you must determine whether your team will be classified as a Breast Cancer Survivor Team or not.

Team Participation

Q. How do I register a team?

A. Register as an individual or as a team online here. You have the option to register as an individual, to create a team (and serve as the Team Captain) or to Join a Team. Each team member will need to register individually.  When you register as the Team Captain, you can create a team and then recruit team members by sending them an e-mail requesting that they join your team.  All verified funds collected by individual team members will count towards your team goal.

Q. I am a Team Captain, is there a way I can invite others to join my team online?

A. Yes, you can send an e-mail to your friends, family, and colleagues inviting them to join your team. Here’s how: From your fundraising page, select the black Email Tab or the “Send an Email” button on the right side of the page.
Follow the four step process that prompts you to select an already composed email or choose “Other” to compose your own message.

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You will be prompted to enter contacts individually or by an excel spreadsheet. You can view your contact list at any time by clicking the option in the menu on the right side of the page.

Once someone has joined your team, as team captain, you will have them automatically entered into your contact list.

Always click “NEXT” to move on to the next step. You will see a draft as the last step before you send out the email.

Q. Is there a limit to the team size?

A. No, the more the merrier.

Q. Do all team members have to enter the same event?

A.  Each team member will register individually, pay their registration fee and have the option to Walk 1K, Walk 5K, or Run 5K the day of the event.

Q. How do I change my registration status from an individual to a team?

A. If you have already registered, from your fundraising page, in the menu on the right side, there is an option to “Join a Team”. From there, follow the prompts to search for the team and join. The team captain will be notified that you have joined via email.

If you have not already registered, select the option to “join a team” rather than “join as an individual” to begin the search for the team you wish to join.

Donations

Q: I collected cash donations and then registered online. Is there an easy way to reconcile my accounts?

A: To make your offline donations show as a part of your online totals, you can add “Offline” donations. To do this you need to login to your account. Click on “Add new gift” in the menu on the right side of the page and follow the prompts. You can make the donation private if you select from the Additional Gift Entry Field menu, but know that will not show on your team page in your scrolling gift window. You may also change the name that appears on your page through that menu if they do not wish to be known by their full name.

Q: I want to submit my forms before the event. Can I send them by mail?

A: Yes. Forms can be mailed to the Juravinski Hospital and Cancer Centre Foundation (address below) at least 10 days before the event to allow for processing time. Do not send cash in the mail.

BRIGHT Run
C/O Juravinski Hospital and Cancer Centre Foundation
PO Box 739 LCD 1
Hamilton, ON  L8N 3M8

Q. Do I have to collect the donations from the people who have agreed to sponsor me?

A: Yes. You are responsible for collecting the donations. If you are registered online, it’s simple and secure for your supporters to donate. If you collected donations “In-Person”, submit them on Run day.

Q. My donation or my sponsor’s donation won’t go through.

A. Ensure that you have entered the word verification characters correctly.

Ensure that you have correctly entered the security code digits on the back of your credit card.

If the system is stalling or you are being kicked out – ensure that you close any other web browsers or applications.

Q. Can I make a donation to the BRIGHT Run/Walk without sponsoring a participant/ team?

A. Absolutely. Donate online here.

Q. How do I sponsor someone participating in the BRIGHT Run/Walk

A. On our website, click Sponsor an Individual. You will then be redirected to a participant search page. Enter the name of the individual you are searching for.

Q. How do I sponsor a team participating in the BRIGHT Run/Walk

A. To search for a team click here and scroll down to “Search Teams”.  Enter the name of the team you are searching for or search by the team captain name.

Q. I received an e-mail notification that someone sponsored me but his or her name is not appearing on my personal page.

A. The donor has chosen to remain anonymous, their name and donation amount will not appear on your personal page. The donation amount will be included in your fundraising total.

Q. What are “offline” donations?

A. Offline donations are any donations of cash or cheque that you collect “In-Person” i.e. not online.

Q. Is there a way I can keep track of donations that I have collected in person?

A. Yes, from the menu items listed on the left of your fundraising page, click Manage “In-Person” Donations (Cash & Cheques). Here you can enter “offline” donations you may have collected in person (cash or cheques) to help you keep track of the total amount (online and offline) that you have raised.

Before you come to the BRIGHT Run/Walk event, please download and print out a RESULTS FORM – this is a paper record of your online & offline donations. Bring this form along with the cash and cheques that you have collected to the event.

Q. Can I pay off my donor’s pledges with my credit card?

A. Yes, you can pay off cash pledges and cheques (so long as the cheques are not directly made out to the Juravinski Cancer Centre). From the menu items listed on the left of your fundraising page, click Manage “In-Person” Donations (Cash & Cheques). Enter the information for each new “Offline” donation and press the Add New Donation button.

Q: When I get a cheque donation, who should the cheque be payable/made out to?

A: Cheques should be payable to “HHSF” or “Hamilton Health Sciences Foundation” with a note on the bottom that says BRIGHT Run/Walk.

Tax Receipts

Q: I made a donation online, when can I expect my tax receipt?

A. Online tax receipts usually arrive within 30 minutes. Please expect delays of up to 48 hours during peak times.

Q: What is the minimum donation eligible for a tax receipt?

A:  Tax receipts are automatically generated for online donations of any amount. Receipts for donations collected “In-Person” are issued upon request only. You can indicate this on your pledge sheet.

Q: When will the Foundation send out tax receipts for Run donations?

A: Donate online and you’ll get an electronic tax receipt within 30 minutes. The Foundation will aim to issue tax receipts for offline donations by February 2018 – in order to claim the deduction on your income tax return.

Q: I have collected money “In-Person” offline. When can my donors expect a tax receipt?

A: Offline forms are manually processed at the Foundation. Your donors can expect to receive their tax receipts by February 2018.

Q: Do I get a tax receipt for paying my registration fee?

A: Unfortunately the registration fee is non-refundable and not eligible for a receipt according to CRA (Canadian Revenue Agency) guidelines.

Q: I have lost my original tax receipt and require a duplicate. What do I do?

A: For additional tax receipts, requests for reprints, and/or corrections please contact: donations@hamiltonhealth.ca

Q: How long is the tax receipt valid for?

A: According to CRA guidelines, you have up to 5 years from the date of issue to include this on your tax return.

Q: I made an online donation and I cannot open my tax receipt? Why is this?

A: Electronic tax receipts are sent in PDF format. If you currently do not have Adobe Reader on your computer, you will not be able to open the attachment. Download Adobe Reader at:www.adobe.com/downloads  For a replacement tax receipt, select requests for reprints, and/or corrections, please contact Vanessa: sheppardv@hhsc.ca

Q: Why did I not get a tax receipt for my cash or cheque donation?

A: In order to issue a personal tax receipt, the Canadian Revenue Agency (CRA) requires a full name and full mailing address. Even if you are receiving your tax receipt by email, your mailing address is still required. Please ensure all information is clearly written on the pledge form when being submitted to BRIGHT Run. If the full mailing address is not included with the donation, a tax receipt will not be issued.

Q: I am a participant and have been collecting a lot of cash and cheques. I do not want to hold on to it until BRIGHT Run. Where can I submit it early?

A: If you wish to submit donations earlier than the actual event, please drop it off at the Juravinski Cancer Centre’s Foundation office located within the cancer center lobby. It is located beside the elevators that are across from the information desk.

Q: I am a participant and am entering my cash and cheque donations on my participant page. When will they receive their tax receipts?

A: Entering information on your participant page does not automatically issue a tax receipt for your donor/sponsor. You need to fill out their information on a manual pledge sheet and submit that with your cash and cheques either at registration on the day of, or when you drop it off at the cancer centre foundation office.

Fundraising

Q. How do I send an e-mail asking for a donation?

A. Once signed in to your participant centre, from your fundraising page, select the black Email Tab or the “Send an Email” button on the right side of the page.
Follow the four step process that prompts you to select an already composed email or choose “Other” to compose your own message.

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You will be prompted to enter contacts individually or by an excel spreadsheet. You can view your contact list at any time by clicking the option in the menu on the right side of the page.

Once someone has made a donation, you will be notified and they will automatically be entered into your contact list if they are not there already.

Always click “NEXT” to move on to the next step. You will see a draft as the last step before you send out the email.

Q. Where can I obtain a paper pledge forms

A. Sign in to your participant centre, near the bottom of your page (Under the suggested options on “What to do Next” is an option to download a PDF to print as you need them.

Q. Where do I turn in my cash & cheques (when are they due?)?

A. Please bring any cash or cheques that you have collected with you when you come to the event on September 9th, 2017. Ensure that you have entered any offline donations, downloaded and printed a PERSONAL DONATIONS LIST or, have filled out the donor’s contact information on a paper PLEDGE FORM.

Bring these forms and the funds you have collected to the Trail Centre at the Dundas Valley Conservation Area. Registration begins at 9 AM.

If you wish to drop them off before the event, you can bring them to the Juravinski Hospital and Cancer Centre Foundation Office located in the Juravinski Cancer Centre Lobby.

Q. What is a results form?

A. The results form tracks your fundraising performance and will allow you to download the results and print them. From the menu items listed on the left of your fundraising page, click Pledge Sheet & Results Forms, select Email Results Form.

Q. What is a personal donations list form?

A. This list tracks your fundraising performance and allows you to download the results and print them. You can print off an excel spreadsheet of your donations from your Progress Tab. Simply click on your progress tab.

Then click on “download your personal donations list”. An excel spreadsheet will be created that you can then print. Bring this form along with the cash and cheques that you have collected to the event to ensure your supporters receive their tax receipts.

Q. How do I customize my personal page / team page?

A. You are able to customize your personal /team page by uploading an image and/or by entering a personal message.  If you would like to upload your own image, please ensure that you have the image saved on your computer.  Your image should be no larger than 350k in file size.  Accepted file types are jpeg and gif.

Q. How do I upload an image on my personal page or team page?

A: If you would like to upload your own image, please ensure that you have the image saved on your computer.  Your image should be no larger than 350k in file size.  Accepted file types are jpeg and gif.

Tick Select Image to Upload and Browse out to find the image.  At the bottom of the page, click Save to save the changes that you have made to your page.

Q. Can I change the message on my personal page?

A. Type your custom message in Personal Message box.  At the bottom of the page, click Save to save the changes that you have made to your page.

Q. Who do I contact if I have a problem?

A. If you are experiencing network trouble with the online fundraising system, try closing out of all other web browsers. For fundraising assistance, please contact: Nancy McMillan at nancy@brightrun.ca

Sponsorship

Q. How do I become a BRIGHT Run/Walk event sponsor?

A. The Sponsorship package is available to review here.